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2014 - Mazda6 - Body and Accessories

DOOR LOCK DOES NOT OPERATE [SECURITY AND LOCKS]

Description

Possible cause

Diagnostic Procedure



Step

Inspection

Action

1

    INSPECT DOOR LATCH SWITCH STUCK OFF OR OPEN CIRCUIT
  • Open each door and verify that the door ajar warning light in the instrument cluster illuminates.

  • Does the door ajar warning light illuminate?

Yes

Go to the next step.

No

2

    DETERMINE IF MALFUNCTION CAUSE IS DOOR LOCK ACTUATOR
  • Perform the lock/unlock operation using lock knob for each door.

  • Is door locked/unlocked?

Yes

Go to the next step.

No

  • After inspection, go to Step 7.

3

    DETERMINE IF MALFUNCTION CAUSE IS DOOR KEY CYLINDER
  • Insert the auxiliary key into the door key cylinder and perform the lock/unlock operation using the auxiliary key.

  • Is door locked/unlocked?

Yes

Go to the next step.

No

  • After inspection, go to Step 7.

4

    INSPECT IF MALFUNCTION CAUSE IS OPEN CIRCUIT IN WIRING HARNESS BETWEEN FRONT DOOR KEY CYLINDER SWITCH AND REAR BODY CONTROL MODULE (RBCM)
  • Disconnect the negative battery cable.

  • Disconnect the front door latch and lock actuator connector.

  • Disconnect the rear body control module (RBCM) connector.

  • Inspect for continuity between the following terminals (vehicle wiring harness).

    • Front door latch and lock actuator terminal H and rear body control module (RBCM) terminal 3H

  • Is there continuity?

Yes

Go to the next step.

No

  • Repair or replace the wiring harness for an open circuit.

  • After repair procedure, go to Step 7.

5

    INSPECT IF MALFUNCTION CAUSE IS OPEN CIRCUIT IN WIRING HARNESS BETWEEN DOOR LOCK SWITCH AND REAR BODY CONTROL MODULE (RBCM)
  • Disconnect the door lock switch connector.

  • Inspect for continuity between the following terminals (vehicle wiring harness).

    • Power window main switch terminal 2J (auto-open/close function for all windows)/2M (auto-open/close function for driver-side window) and rear body control module (RBCM) terminal 3F

    • Door lock switch (passenger's side) terminal C and rear body control module (RBCM) terminal 3F

  • Is there continuity?

Yes

Go to the next step.

No

  • Repair or replace the wiring harness for an open circuit.

  • After repair procedure, go to Step 7.

6

    DETERMINE IF MALFUNCTION CAUSE IS DOOR LOCK SWITCH
  • Perform the lock/unlock operation using the door lock switch.

  • Does the lock knob switch between lock and unlock?

Yes

Go to the next step.

No

  • After inspection, go to the next step.

7

    VERIFY IF MALFUNCTION CAUSE WAS CORRECTED
  • Has the malfunction symptom been eliminated?

Yes

Troubleshooting completed. (Explain the contents of the servicing to the customer.)

No

Verify the malfunction symptom in the symptom troubleshooting chart and perform the applicable other malfunction diagnosis.

(See SYMPTOM TROUBLESHOOTING ITEM TABLE [SECURITY AND LOCKS].)




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